Objective:
To assure effective and actionable communication between MMCAP and its members that will serve to increase the value offering of the MMCAP programs.
Procedures:
Time-sensitive information will be emailed to MMCAP State Contacts, Advisory Board members and contacts at each affected MMCAP member facility. Other information will be communicated in the monthly MMCAP News and by posting to the appropriate section of the MMCAP website. MMCAP member facilities are encouraged to check the website regularly for new information. Website entries will be dated so facilities are able to easily determine the timeliness of the information. Public information may also be posted to MMCAP’s social media accounts to give members additional access.
MMCAP Marketing and Communications staff will determine what information is vital to communicate to participating member facilities. Each communication item will be evaluated for timing and target audience. It is our goal to only send members communications that are meaningful to them. If possible the item will be held until the next monthly MMCAP News publication. The message will be sent to the appropriate target audience, which may be State Contacts only, Advisory Board members only, all member facilities or only facilities that use the specific program covered by the message. MMCAP will consider whether State Contacts should receive a communication two business days before the membership at large to allow them time to consider the issue and formulate a communication plan for their state.
Ensure that the most up-to-date information is on file for each member facility as well as the key contacts at each of those facilities.
Report impending staffing changes to MMCAP and let new staff members know about MMCAP and which programs your facility uses.
|
Facility |
Each MMCAP Contact at Facility |
|
Full Name |
Full name and title |
|
Address |
Address |
|
Phone Number |
Phone number |
|
Email address |
Email address |
|
DEA or HIN |
|
- Check the MMCAP website regularly for new information.
- Notify MMCAP if necessary information is not being communicated to your facility.
- Contact MMCAP and arrange for an alternate method of receiving information if your facility does not have access to the MMCAP website.
